RETURNS AND EXCHANGES
Returns & Exchanges
We want you to love what you ordered. If it is not quite right, unused items in new condition may be returned or exchanged within 30 days of delivery.
Return shipping fees may apply. Final Sale items, Mystery Boxes, E-Gift Cards, and international orders are not eligible for return or exchange.
To help protect your return, please package your item as closely as possible to how it was originally packed so it travels safely back to us. Items returned damaged, missing components, or not in their original condition may be subject to a partial refund or return denial.
Other Ways We Can Help
Return In-Store
Prefer to return your item in person? Bring your unused item and order information to an eligible Portland Leather Goods store within 30 days.
Return a Gift
Returning an item you received as a gift? Use our gift return process to get started.
Submit a Claim
If you added Package Protection & Free Returns, submit a claim for an order that was lost, damaged, stolen, or missing an item.
If you did not add Package Protection, contact our Customer Experience team for help with an order that arrived damaged, was lost in transit, or is missing an item.
Start A Claim Contact Us
Return Fees and Refunds
Return Shipping Fees
Customers who did not purchase Package Protection & Free Returns will have the cost of the return label deducted from their refund.
| Weight / Order Tier | Return Fee |
|---|---|
| Under 1 lb | $6.95 |
| 1 lb or more | $14.95 |
| Canada & Orders over $300 | Calculated based on size & weight |
| Purchased Package Protection | FREE! |
Original shipping and Package Protection charges are non-refundable.
Choose How You Receive Your Refund
- Original Payment Method: Your refund will be issued to your original payment method after your return is received and processed.
- Merchandise Credit: Receive a digital gift card once your return is scanned by the carrier. Merchandise credit is valid for one year.
Need Help?
Our Customer Experience team can help with return eligibility, order issues, and special circumstances.
Contact Us
FAQs
Standard shipping takes 3–5 business days. Expedited options are available at checkout.
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